VISION

To be a trusted, transparent and prompt service provider to the investors, conforming to the highest standards of compliance, confidentiality and professionalism in conduct, to meet the obligation towards investors in Indian capital markets.

MISSION

• To maintain high standard of integrity in the conduct of business by fulfilling obligations in a prompt, ethical, transparent and professional manner.
• To comply with all regulatory requirements in a time bound manner.
• To facilitate prompt service to investors by and through streamlining the process and harnessing technology.
• To facilitate easy approach, communication and interface with investors so as to resolve their queries / grievances.
• To ensure confidentiality of information shared by investors unless such information is required to be provided in furtherance of discharging legal obligations or investors have provided specific consent to share such information.

Services provided by RTA to investors

• Providing details of allotment and clarification on allotment.
• Processing change in /updation of the KYC details of the investors for physical holdings like change of address/bank account details/ e-mail address /telephone/mobile/ nomination and PAN.
• Processing and updating investor holding/title change requests viz., name deletion, transmission, transposition, issue of duplicate shares, dematerialization and rematerialisation of securities.
• Processing of other requests, viz., recording of declaration with regard to exemption / lower tax rates for TDS on dividend/interest, revalidation and reissue of dividend and interest instruments.
• Processing investor service requests in a timely manner and providing details of discrepancies observed in the documents to the investors in one go.
• Execution and intimation of other corporate actions viz., ESOPs, Dividend payment, Stock split, Bonus issue and Merger/Demerger activities.
• Communication of Rights issue entitlements.
• Communication of Buyback, exit offer, takeover made by the company/ acquirer, and the procedure to be followed by investor in respect of these issues.
• Mandatory execution of transfer of shares and dividends to IEPF and transfer of undelivered share certificates to Suspense account.
• Process grievance received through e-mails, Letters and SCORES.

Timelines pertaining to various services provided by RTA:-

 

S.No.	Nature of Service	Expected Timelines (number of days)
A.	Investor Service Request:
1	Processing of transmission request	21
2	Processing of issue of duplicate security certificate request	30
3	Processing of dematerialization request	15
4	Processing of remat request	30
5	Processing of Transposition request	15
6	I. Processing of request for change in / up-dation of a. Name	30
	b. Signature	30
	c. Nomination	30
	d. Contact details (Address, E-mail address and Mobile number)	15
	e. Bank account details	15
	II. Processing of request for Up-dation of PAN	15
7	Processing of Re-validation of dividend / interest / redemption instruments and sending the remittance request files to the bank / Company.	15
B	Grievance Redressal
1	Providing response to the inquiries of the investors and Redressal of Grievance	21
C	Other Operational activities
1	Allotment of securities (IPO)	6
2	Intimation regarding distribution of corporate benefits (dividend, bonus, stock Split) a. E-mail communication b. Physical communication	15 30

Rights of investors

• Right to receive all the benefits/ material information declared by the Company.
• Right to fair and equitable treatment.
• Right to actively participate in the AGM / EGM of the company & E-voting events so as to be a part of the decision making of the Company’s business resolutions.
• Right to approach RTA, Depository, Company, Stock Exchange or SEBI for resolution within prescribed timelines, in case of any grievances.
• Right to ask for and receive information about all the statutory and regulatory disclosures.
• Right to sell/transfer securities with minimal documentation.
• Right to get access to services in a suitable manner even if differently abled.
• Right to get access to educational materials of RTAs.
• Right to get customised services as per requirement at fair price.
• Right to have access to the escalation matrix for communication with the RTA.
• Right to not be bound by any clause prescribed by the Issuer Company/RTA which are contravening to the Regulatory provisions.
• Right to get updates with respect to various service requests filed with the RTA.

DOs and DON’Ts for Investors

DOs	DON’Ts
1. Encash dividend/Interest regularly to avoid transfer of unclaimed amount/underlying securities to IEPF.	1. Do not keep your folios without PAN.
2. Follow up diligently and promptly if you have not received allotment intimation/ certificate / dividend / interest etc.	2. Do not keep your folios without nomination
3. Ensure that your PAN is registered with the RTA for all your folios	3. Do not deal with unauthorized persons for any investor service requests such as change in / updation of address, e-mail address, mobile number and bank details.
4. Ensure nomination is registered for all your securities to smoothen the transmission.	4. Do not share security details, viz., folio number, certificate number, distinctive number(s), bank details, specimen signature, KYC documents, etc. with unknown person(s).
5. Ensure that all KYC details viz., full postal address with PIN, mobile number, e-mail address etc. are updated to facilitate the RTA for sending communication.
6. Ensure that correct and complete Bank details are recorded with RTA to facilitate prompt electronic credit of dividend / interest / redemption amounts and eliminate possibility of unclaimed amounts / underlying securities being transferred to IEPF.
7. Promptly inform the RTA in writing and complete required formalities in case of loss of securities.
8. Ensure that the documents provided for availing any investor service request are complete in all respects and keep copies of documents sent to the RTA.
9. Monitor all corporate announcements pertaining to investments made.

Data of complaints against Registrar and Share Transfer Agents (RTAs) to be
displayed on their websites

*Should include complaints of previous months resolved in the current month, if any. **Should include total complaints pending as on the last day of the month, if any. ^Average resolution time is the sum total of time taken to resolve each complaint in
the current month divided by total number of complaints resolved in the current month.

Beware of fraudulent individuals/ entities falsely claiming association with Religare Broking Limited and offering fake trading tips, loans & other financial services by reaching out to pubic. Please note that these scammers could also be using similar looking (impersonated) logos, letterheads, websites and Social Media handles.

We request you to stay vigilant and avoid engaging with unverified groups or platforms. Any interaction with unverified group or channel is entirely at your own risk. You can report suspicious activity here: wecare@religare.com For any queries or concerns you can also call us @ 1860-25-88888

In the interest of our existing and prospective customers, we have also published fraud advisories on social media, our website, trading apps and Financial Express newspaper. Further, we are regularly reaching out to our customers via email to guard them against the frauds.

Your security is our topmost priority.

1. VISION

To follow highest standards of ethics and compliances while facilitating the trading by clients in securities in a fair and transparent manner, so as to contribute in creation of wealth for investors.

2. MISSION

• i) To provide high quality and dependable service through innovation, capacity enhancement and use of technology.
• ii) To establish and maintain a relationship of trust and ethics with the investors.
• iii) To observe highest standard of compliances and transparency.
• iv) To always keep ‘protection of investors’ interest’ as goal while providing service.
• v) To ensure confidentiality of information shared by investors unless such
  information is required to be provided in furtherance of discharging legal
  obligations or investors have provided specific consent to share such
  information.

3. Services provided to Investors by stockbrokers include

1. Execution of trades on behalf of investors.
2. Issuance of Contract Notes.
3. Issuance of intimations regarding margin due payments.
4. Facilitate execution of early pay-in obligation instructions.
5. Periodic Settlement of client’s funds.
6. Issuance of retention statement of funds at the time of settlement.
7. Risk management systems to mitigate operational and market risk.
8. Facilitate client profile changes in the system as instructed by the client.
9. Information sharing with the client w.r.t. relevant Market Infrastructure
   Institutions (MII) circulars.
10. Provide a copy of Rights & Obligations document to the client.
11. Communicating Most Important terms and Conditions (MITC) to the client.
12. Redressal of Investor’s grievances.

4. Rights of Investors

1. Ask for and receive information from a firm about the work history and
   background of the person handling your account, as well as information about
   the firm itself (including website providing mandatory information).
2. Receive complete information about the risks, obligations, and costs of any
   investment before investing.
3. Receive a copy of all completed account forms and rights & obligation
   document.
4. Receive a copy of ‘Most Important Terms & Conditions’ (MITC).
5. Receive account statements that are accurate and understandable.
6. Understand the terms and conditions of transactions you undertake.
7. Access your funds in a prescribed manner and receive information about any restrictions or limitations on access.
8. Receive complete information about maintenance or service charges,
   transaction or redemption fees, and penalties in form of tariff sheet.
9. Discuss your grievances with compliance officer / compliance team /
   dedicated grievance redressal team of the firm and receive prompt attention
   to and fair consideration of your concerns.
10. Close your zero balance accounts online with minimal documentation.
11. Get the copies of all policies (including Most Important Terms and Conditions) of the broker related to dealings of your account.
12. Not be discriminated against in terms of services offered to equivalent clients.
13. Get only those advertisement materials from the broker which adhere to Code of Advertisement norms in place.
14. In case of broker defaults, be compensated from the Exchange Investor
    Protection Fund as per the norms in place.
15. Trade in derivatives after submission of relevant financial documents to the
    broker subject to brokers’ adequate due diligence.
16. Get warnings on the trading systems while placing orders in securities where
    surveillance measures are in place.
17. Get access to products and services in a suitable manner even if differently
    abled.
18. Get access to educational materials of the MIIs and brokers.
19. Get access to all the exchanges of a particular segment you wish to deal with
    unless opted out specifically as per Broker norms.
20. Deal with one or more stockbrokers of your choice without any compulsion of
    minimum business.
21. Have access to the escalation matrix for communication with the broker.
22. Not be bound by any clause prescribed by the Brokers which are
    contravening the Regulatory provisions.
23. Right of Investors to Digital Accessibility

5. Various activities of Stock Brokers with timelines

S.No.	Activities	Expected Timelines
1	KYC entered into KRA System and CKYCR	3 working days of account opening
2	Client Onboarding	Immediate, but not later than one week
3	Order execution	Immediate on receipt of order, but not later than the same day
4	Allocation of Unique Client Code	Before trading
5	Copy of duly completed Client Registration Documents to clients	7 days from the date of upload of Unique Client Code to the Exchange by the trading member.
6	Issuance of contract notes	24 hours of execution of trades
7	Collection of upfront margin from client	Before initiation of trade
8	Issuance of intimations regarding other margin due payments	At the end of the T day
9	Settlement of client funds	First Friday/Saturday of the month / quarter as per Exchange pre announced schedule
10	‘Statement of Accounts’ for Funds, Securities and Commodities	Monthly basis
11	Issuance of retention statement of funds/commodities	5 days from the date of settlement
12	Issuance of Annual Global Statement	30 days from the end of the financial year
13	Investor grievances redressal	21 calendar days from the receipt of the complaint

6. DOs and DON’Ts for Investors

DOs	DON’Ts
1. Read all documents and conditions being agreed before signing the account opening form.	1. Do not deal with unregistered stock broker.
2. Receive a copy of KYC, copy of account opening documents and Unique Client Code.	2. Do not forget to strike off blanks in your account opening and KYC.
3. Read the product / operational framework / timelines related to various Trading and Clearing & Settlement processes.	3. Do not submit an incomplete account opening and KYC form.
4. Receive all information about brokerage, fees and other charges levied.	4. Do not forget to inform any change in information linked to trading account and obtain confirmation of updation in the system.
5. Register your mobile number and email ID in your trading, demat and bank accounts to get regular alerts on your transactions.	5. Do not transfer funds, for the purposes of trading to anyone other than a stock broker. No payment should be made in name of employee of stock broker.
6. If executed, receive a copy of Demat Debit and Pledge Instruction (DDPI) However, DDPI is not a mandatory requirement as per SEBI / Stock Exchanges. Before granting DDPI, carefully examine the scope and implications of powers being granted.	6. Do not ignore any emails / SMSs received with regards to trades done, from the Stock Exchange and raise a concern, if discrepancy is observed.
7. Receive contract notes for trades executed, showing transaction price, brokerage, GST and STT/CTT etc. as applicable, separately, within 24 hours of execution of trades.	7. Do not opt for digital contracts, if not familiar with computers.
8. Receive funds and securities / commodities on time, as prescribed by SEBI or exchange from time to time.	8. Do not share trading password.
9. Verify details of trades, contract notes and statement of account and approach relevant authority for any discrepancies. Verify trade details on the Exchange websites from the trade verification facility provided by the Exchanges.	9. Do not fall prey to fixed / guaranteed returns schemes.
10. Receive statement of accounts periodically. If opted for running account settlement, account has to be settled by the stock broker as per the option given by the client (Monthly or Quarterly).	10. Do not fall prey to fraudsters sending emails and SMSs luring to trade in stocks / securities promising huge profits.
11. In case of any grievances, approach stock broker or Stock Exchange or SEBI for getting the same resolved within prescribed timelines.	11. Do not follow herd mentality for investments. Seek expert and professional advice for your investments.
12. Retain documents for trading activity as it helps in resolving disputes, if they arise.

Additionally, Investors may refer to Dos and Don’ts issued by MIIs on their
respective websites from time to time.

7. Grievance Redressal Mechanism

The process of investor grievance redressal is as follows:

S.No.	Type of Activity	Timelines for activity
1	Investor complaint/Grievance	Investor can lodge complaint/grievance against stock broker in the following ways: Mode of filing the complaint with stock broker Investor can approach the Stock Broker at the designated Investor Grievance e-mail ID of the stock broker. The Stock Broker will strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance Mode of filing the complaint with stock exchanges SCORES 2.0 (a web based centralized grievance redressal system of SEBI) (https://scores.sebi.gov.in) Two level review for complaint/grievance against stock broker: First review done by Designated body/Exchange Second review done by SEBI   Emails to designated email IDs of Exchange
2	Online Dispute Resolution (ODR) platform for online Conciliation and Arbitration.	If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through online conciliation or arbitration.
3	Steps to be followed in ODR for Review, Conciliation and Arbitration.	Investor to approach Market Participant for redressal of complaint If investor is not satisfied with response of Market Participant, he/she has either of the following 2 options: May escalate the complaint on SEBI SCORES portal. May also file a complaint on SMARTODR portal for its resolution through online conciliation and arbitration. Upon receipt of complaint on SMARTODR portal, the relevant MII will review the matter and endeavor to resolve the matter between the Market Participant and investor within 21 days. If the matter could not be amicably resolved, then the matter shall be referred for conciliation. During the conciliation process, the conciliator will endeavor for amicable settlement of the dispute within 21 days, which may be extended with 10 days by the conciliator with consent of the parties to dispute. If the conciliation is unsuccessful, then the investor may request to refer the matter for arbitration. The arbitration process to be concluded by arbitrator(s) within 30 days, which is extendable by 30 days with consent of the parties to dispute.

Investor Complaints Data for (Stock Brokers)

Stock Broker Data For Every Month Ending – May, 2026

S.No.	Received from	Carried forward from previous month	Received during the month	Total pending	Resolved*	Pending at the end of the month**		Average resolution^ time(in days)
						Pending for less than 3 months	Pending for More than 3 months
1	Directly from Investors	1	8	2	7	2	0	7.57
2	SEBI (SCORES)	0	10	0	10	0	0	2.1
3	Stock Exchanges	0	0	0	0	0	0	0
4	Other Sources (if any)	0	0	0	0	0	0	0
5	Grand Total	1	18	2	17	2	0	4.35

Stock Broker Data For Trend of monthly disposal of complaints

S. No.	Month	Carried forward from previous month	Received	Resolved*	Pending**
1	Apr-24	1	6	4	3
2	May-24	3	22	25	0
3	Jun-24	0	13	12	1
4	Jul-24	1	36	35	2
5	Aug-24	2	30	29	3
6	Sep-24	3	23	24	2
7	Oct-24	2	33	32	3
8	Nov-24	3	13	15	1
9	Dec-24	0	21	21	0
10	Jan-25	0	84	82	2
11	Feb-25	2	16	18	0
12	Mar-25	0	26	26	0
13	Apr-25	0	16	14	2
14	May-25	2	17	18	1
15	Jun-25	1	16	16	1
16	Jul-25	1	25	25	1
17	Aug-25	1	17	18	0
18	Sep-25	0	13	9	4
19	Oct-25	4	14	14	4
20	Nov-25	4	19	16	7
21	Dec-25	7	18	23	2
22	Jan-26	2	17	16	3
23	Feb-26	2	13	13	2
24	Mar-26	2	9	11	0
25	Apr-26	0	21	20	1
26	May-26	1	18	17	2

*Should include complaints of previous months resolved in the current month, if any.
**Should include total complaints pending as on the last day of the month, if any.
^Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.

VISION

Towards making Indian Securities Market – Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.

MISSION

• To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
• To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
• To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.

Details of business transacted by the Depository and Depository Participant (DP)

A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants – Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available on the link: NSDL :-https://nsdl.co.in/dpsch.php CDSL :- https://www.cdslindia.com/DP/dplist.aspx

4. Description of services provided by the Depository through Depository Participants (DP) to investors

(1) Basic Services

S.No.	Brief about the Activity / Service	Expected Timelines for processing by the DP after receipt of proper documents
1	Dematerialization of securities	7 days
2	Rematerialization of securities	7 days
3	Mutual Fund Conversion / Destatementization	5 days
4	Re-conversion / Restatementisation of Mutual fund units	7 days
5	Transmission of securities	7 days
6	Registering pledge request	15 days
7	Closure of demat account	30 days
8	Settlement Instruction	For T+1 day settlements, Participants shall accept instructions from the Clients, in physical form up to 4 p.m. (in case of electronic instructions up to 6.00 p.m.) on T day for pay-in of securities. For T+0 day settlements, Participants shall accept EPI instructions from the clients, till 11:00 AM on T day. Note: ‘T’ refers ‘Trade Day

(2) Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include

S.No.	Type of Activity /Service	Brief about the Activity / Service
1	Value Added Services	Depositories also provide value added services such as a. Basic Services Demat Account (BSDA)1 b. Transposition cum dematerialization2 c. Linkages with Clearing System3 d. Distribution of cash and non-cash corporate benefits (Bonus, Rights, IPOs etc.), stock lending, demat of NSC / KVP, demat of warehouse receipts etc.
2	Consolidated Account statement (CAS)	CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly (if no transactions).
3	Digitalization of services provided by the depositories	Depositories offer below technology solutions and e-facilities to their demat account holders through DPs: a. E-account opening4 b. Online instructions for execution5 c. e-DIS / Demat Gateway6 d. e-CAS facility7 e. Miscellaneous services8

5 Details of Grievance Redressal Mechanism

(1) The Process of investor grievance redressal

1.	Investor Complaint/ Grievances	Investor can lodge complaint/ grievance against the Depository/DP in the following ways: a. Electronic mode – (i) SCORES (a web based centralized grievance redressal system of SEBI) https://scores.sebi.gov.in (ii) Respective Depository’s web portal dedicated for the filing of compliant for NSDL : https://investor.nsdl.com/portal/en/home CDSL : https://www.cdslindia.com/Footer/grievances. aspx (iii) Emails to designated email IDs of Depository for NSDL : relations@nsdl.com CDSL : complaints@cdslindia.com aspx The complaints/ grievances lodged directly with the Depository shall be resolved within 21 days. b. Offline mode
2	Online Dispute Resolution (ODR) platform for online Conciliation and Arbitration	If the Investor is not satisfied with the resolution provided by DP or other Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through by online conciliation or arbitration. https://smartodr.in/register
3	Steps to be followed in ODR for Review, Conciliation and Arbitration	Investor to approach Market Participant for redressal of complaint If investor is not satisfied with response of Market Participant, he/she can escalate the complaint on SEBI SCORES portal. Alternatively, the investor may also file a complaint on SMARTODR portal for its resolution through online conciliation and arbitration. Upon receipt of complaint on SMARTODR portal, the relevant MII will review the matter and endeavour to resolve the matter between the Market Participant and investor within 21 days. If the matter could not be amicably resolved, then the Investor may request the MII to refer the matter case for conciliation. During the conciliation process, the conciliator will endeavor for amicable settlement of the dispute within 21 days, which may be extended with 10 days by the conciliator. If the conciliation is unsuccessful, then the investor may request to refer the matter for arbitration. The arbitration process to be concluded by arbitrator(s) within 30 days, which is extendable by 30 days.

(2) For the Multi-level complaint resolution mechanism available at the Depositories9

6. Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant

S.No.	Type of special circumstances	Timelines for the Activity/ Service
1	Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye laws like suspension of trading member by the Stock Exchanges. Participant surrenders the participation by its own wish.	Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email.

7. Dos and Don’ts for Investors10

8. Rights of investors11

9. Responsibilities of Investors12

10. Code of Conduct for Depositories14

11. Code of Conduct for Participants15

10. 2022-104-Policy-NSDLs various investor centric initiatives – Do’s and Don’t for investors demat account holders

Annexure C

Investor Complaints Data – Depository Participants

DP Data for Every Month Ending - May, 2026

S.No.	Received from	Carried forward from previous month	Received during the month	Total pending	Resolved	Pending at the end of the month**		Average resolution time
						Pending for less than 3 months	Pending for More than 3 months
1	2	3	4	5	6	7		8
1	Directly from Investors	0	1	0	1	0	0	2
2	SEBI (SCORES)	1	1	0	2	0	0	3
3	Depositories	2	2	0	4	0	0	4.25
4	Other Sources (if any)	0	0	0	0	0	0	0
5	Grand Total	3	4	0	7	0	0	3.57

DP Data for Trend of monthly disposal of complaints

Depository Participant
S. No.	Month	Carried forward from previous month	Received	Resolved*	Pending**
1	2	3	4	5	6
1	Apr-24	1	15	16	0
2	May-24	0	3	3	0
3	Jun-24	0	4	4	0
4	Jul-24	0	8	8	0
5	Aug-24	0	9	7	2
6	Sep-24	2	13	14	1
7	Oct-24	1	5	6	0
8	Nov-24	0	5	5	0
9	Dec-24	0	7	6	1
10	Jan-25	1	9	10	0
11	Feb-25	0	5	5	0
12	Mar-25	0	8	5	3
13	Apr-25	3	7	10	0
14	May-25	0	8	6	2
15	Jun-25	2	5	7	0
16	Jul-25	0	8	8	0
17	Aug-25	0	3	2	1
18	Sep-25	1	8	8	1
19	Oct-25	1	4	4	1
20	Nov-25	1	3	3	1
21	Dec-25	1	5	5	1
22	Jan-26	1	9	10	0
23	Feb-26	0	6	6	0
24	March-26	0	3	3	0
25	April-26	0	7	4	3
26	May-26	3	4	7	0
Grand Total		18	171	172	17

*Should include complaints of previous months resolved in the current month, if any.
**Should include total complaints pending as on the last day of the month, if any.
^Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.

DP Data for Trend of Annual disposal of complaints

S. No.	Year	Carried forward from previous year	Received during the year	Resolved during the year	Pending at the end of the year
1	2017-18	4	71	75	0
2	2018-19	0	112	110	2
3	2019-20	2	78	79	1
4	2020-21	1	83	82	2
5	2021-22	2	133	135	0
6	2022-23	0	72	72	0
7	2023-24	0	95	94	1
8	2024-25	1	91	89	3
9	2025-26	3	69	72	0
10	2026-27	0	11	11	0
	Grand Total	13	815	819	9

ANNEXURE A

A. Vision and Mission Statements for investors

• • Vision
    
    Invest with knowledge & safety.
  • Mission
    
    Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of business transacted by the Research Analyst with respect to the investors

• • To publish research report based on the research activities of the RA
  • To provide an independent unbiased view on securities.
  • To offer unbiased recommendation, disclosing the financial interests in recommended securities.
  • To provide research recommendation, based on analysis of publicly available information and known observations.
  • To conduct audit annually.
  • To ensure that all advertisements are in adherence to the provisions of the
    
    Advertisement Code for Research Analysts.
  • To maintain records of interactions, with all clients including prospective clients
    
    (prior to onboarding), where any conversation related to the research services has
    
    taken place.

C. Details of services provided to investors (No Indicative Timelines)

• Onboarding of Clients
  • Sharing of terms and conditions of research services
  • Completing KYC of fee paying clients
• Disclosure to Clients:
  • To disclose, information that is material for the client to make an informed decision, including details of its business activity, disciplinary history, the terms and conditions of research services, details of associates, risks
    and conflicts of interest, if any
  • To disclose the extent of use of Artificial Intelligence tools in providing research services
  • To disclose, while distributing a third party research report, any material conflict of interest of such third party research provider or provide web address that directs a recipient to the relevant disclosures
  • To disclose any conflict of interest of the activities of providing research services with other activities of the research analyst.
• To distribute research reports and recommendations to the clients without discrimination.
• To maintain confidentiality w.r.t publication of the research report until made available in the public domain.
• To respect data privacy rights of clients and take measures to protect unauthorized use of their confidential information
• To disclose the timelines for the services provided by the research analyst to clients and ensure adherence to the said timelines
• To provide clear guidance and adequate caution notice to clients when providing recommendations for dealing in complex and high-risk financial products/services
• To treat all clients with honesty and integrity
• To ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of discharging legal obligations or a client has provided specific consent to share such information.

D. Details of grievance redressal mechanism and how to access it

1. Investor can lodge complaint/grievance against Research Analyst in the following ways:

   Mode of filing the complaint with research analyst
   

   In case of any grievance / complaint, an investor may approach the concerned Research Analyst who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.

   Mode of filing the complaint on SCORES or with Research Analyst Administration and Supervisory Body (RAASB)

   1. SCORES 2.0 (a web based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in time-bound manner) (https://scores.sebi.gov.in)

      Two level review for complaint/grievance against Research Analyst:

      • First review done by designated body (RAASB)

      • Second review done by SEB

   2. Email to designated email ID of RAASB

2. If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through online conciliation or arbitration.

   With regard to physical complaints, investors may send their complaints to:

   Office of Investor Assistance and Education,
   Securities and Exchange Board of India,
   SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
   Bandra-Kurla Complex, Bandra (E),
   Mumbai – 400 051

E. Rights of investors

• Right to Privacy and Confidentiality
• Right to Transparent Practices
• Right to fair and Equitable Treatment
• Right to Adequate Information
• Right to Initial and Continuing Disclosure
  
  -Right to receive information about all the statutory and regulatory disclosures
• Right to Fair & True Advertisement
• Right to Awareness about Service Parameters and Turnaround Times
• Right to be informed of the timelines for each service Right to be Heard and Satisfactory Grievance Redressal
• Right to have timely redressal
• Right to Exit from Financial product or service in accordance with the terms and conditions agreed with the research analyst
• Right to receive clear guidance and caution notice when dealing in Complex and High-Risk Financial Products and Services
• Additional Rights to vulnerable consumers
  
  – Right to get access to services in a suitable manner even if differently abled
• Right to provide feedback on the financial products and services used
• Right against coercive, unfair, and one-sided clauses in financial agreements
• Right of Investors to Digital Accessibility

F. Expectations from the investors (Responsibilities of investors)

• Do’s

  1. Always deal with SEBI registered Research Analyst.

  2. Ensure that the Research Analyst has a valid registration certificate.

  3. Check for SEBI registration number.

     Please refer to the list of all SEBI registered Research Analyst which is available on SEBI website in the following link: (https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi
     =yes&intmId=14)

  4. Always pay attention towards disclosures made in the research reports before investing.

  5. Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments. You may make payment of fees through Centralized Fee Collection Mechanism (CeFCoM) of RAASB
     if research analyst has opted for the mechanism. (Applicable for fee paying clients only)

  6. Before buying/ selling securities or applying in public offer, check for the research recommendation provided by your Research Analyst.

  7. Ask all relevant questions and clear your doubts with your Research Analyst before acting on recommendation.

  8. Seek clarifications and guidance on research recommendations from your Research Analyst, especially if it involves complex and high risk financial products and services.

  9. Always be aware that you have the right to stop availing the service of a Research Analyst as per the terms of service agreed between you and your Research Analyst.

  10. Always be aware that you have the right to provide feedback to your Research Analyst in respect of the services received.

  11. Always be aware that you will not be bound by any clause, prescribed by the research analyst, which is contravening any regulatory provisions.

  12. Inform SEBI about Research Analyst offering assured or guaranteed returns.

• Don’ts

  1. Do not provide funds for investment to the Research Analyst.

  2. Don’t fall prey to luring advertisements or market rumors.

  3. Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst.

  4. Do not share login credential and password of your trading, demat or bank accounts with the Research Analyst.

  Annexure – B

  Complaint Data to be displayed by RAs

  Formats for investors complaints data to be disclosed monthly by RAs on their website/mobile application:

  Research Analyst Data For Every Month Ending- May, 2026

  S.No.	Received from	Pending at the end of last month	Received	Resolved *	Total Pending #	Pending complaints> 3 months	Average resolution time ^( in Days)
  1	Directly from Investors	0	0	0	0	0	0
  2	SEBI (SCORES)	0	0	0	0	0	0
  3	Other Sources (if any)	0	0	0	0	0	0
  	Grand Total	0	0	0	0	0	0

  Number of complaints received during month against the RA due to impersonation by
  some other entity:

  Note: In case of any complaints received against the RA due to impersonation of the RA by some other entity, the RA may adjust the number of such complaints from total number of received/resolved complaints while preparing
  the above table. Further, RA must close such impersonation related complaints after following the due process as specified by SEBI/ RAASB.

  * Inclusive of complaints of previous months resolved in the current month.

  # Inclusive of complaints pending as on the last day of the month.

  ^ Average Resolution time is the sum total of time taken to resolve each complaint, in days, in the current month divided by total number of complaints resolved in the current month.

  Research Analyst Data For Trend of monthly disposal of complaints

  S. No.	Month	Carried forward from previous month	Received	Resolved*	Pending#
  1	Apr-24	0	0	0	0
  2	May-24	0	0	0	0
  3	June-24	0	0	0	0
  4	July-24	0	0	0	0
  5	Aug-24	0	0	0	0
  6	Sep-24	0	0	0	0
  7	Oct-24	0	0	0	0
  8	Nov-24	0	0	0	0
  9	Dec-24	0	0	0	0
  10	Jan-25	0	0	0	0
  11	Feb-25	0	0	0	0
  12	Mar-25	0	0	0	0
  13	Apr-25	0	0	0	0
  14	May-25	0	0	0	0
  15	Jun-25	0	0	0	0
  16	Jul-25	0	0	0	0
  17	Aug-25	0	0	0	0
  18	Sept-25	0	0	0	0
  19	Oct-25	0	0	0	0
  20	Nov-25	0	0	0	0
  21	Dec-25	0	0	0	0
  22	Jan-26	0	0	0	0
  23	Feb-26	0	0	0	0
  24	March-26	0	0	0	0
  25	April-26	0	0	0	0
  26	May-26	0	0	0	0
  	Grand Total	0	0	0	0

  * Inclusive of complaints of previous months resolved in the current month.

  # Inclusive of complaints pending as on the last day of the month.

  Research Analyst Data For Trend of Annual Disposal of Complaints

  Research Analysts
  S. No.	Year	Carried forward from previous year	Received	Resolved *	Pending #
  1	2018-19	0	0	0	0
  2	2019-20	0	0	0	0
  3	2020-21	0	0	0	0
  4	2021-22	0	0	0	0
  5	2022-23	0	0	0	0
  6	2023-24	0	0	0	0
  7	2024-25	0	0	0	0
  8	2025-26	0	0	0	0
  9	2026-27	0	0	0	0
  	Grand Total	0	0	0	0

  * Inclusive of complaints of previous years resolved in the current year.

  # Inclusive of complaints pending as on the last day of the year.

1) Basic Details of Stock Broker / Depository Participant

2) Escalation Matrix: https://www.religareonline.com/escalation-matrix/

 

3) Details of Key Managerial Personnel (as per Companies Act, 2013)

 

Details of Compliance Officer

4) Step-by-step procedures for opening an account Click Here

5) Step-by-step procedures for filing a complaint & finding out status of the complaint

Step 1 – The client can mark an e-mail to our designated e-mail id igreligare@religare.com for the complaint related to his/her account.
Step 2 – The client receives an acknowledgement e-mail containing the reference id, the status of the complaint and escalation matrix link therein against the e-mail marks to our designated e-mail id.
Step 3 – The client can inquire about the status of his/her complaint by re-sending an e-mail on acknowledgement e-mail without changing the subject line.
Step 4 – The client can inquire about the status of his/her complaint by calling on our helpline number i.e. 1860-25-88888.

6. Details of Authorised Persons – Click Here

7. Whistle Blower Policy – Click Here

October 23, 2024:

Modification in Risk Policy:

In case of cheque issued by client to member is dishonoured or in case of increase in margin on account of change in hedge position by client / expiry of some leg(s) of the hedged positions; the penalty levied by clearing corporations of short
/ non-collection of upfront margins will be passed on to the client.

April 1, 2025:

We Religare Broking Limited would like to inform our Clients / Investors / General public that registered office address of our company has been shifted to 802 -815B, 8th Floor, Gopal Das Bhawan, 28-Barakhamba Road, Connaught Place, New Delhi
– 110001. with effect from April 01, 2025.

Brokerage	Percentage terms	Minimum
Delivery	.5%	.05 paisa
Intra-day (both side)	.5%	.05 paisa