Regulatory Compliance Archive - Page 2 of 3

Investor Charter – Stock Broker

SEBI Regn. No. INZ000330135
NSE CM, F&O, CD TM Code: 06537 Clearing Member (F&O) No. M50235
BSE CM, F&O, CD, CO Code: 3004 Clearing No: 3004
MSEI CM, F&O, CD, TM Code: 1051
MCX Membership No. 56560
NCDEX Membership No. 01276

1. VISION

To follow highest standards of ethics and compliances while facilitating the trading by clients in securities in a fair and transparent manner, so as to contribute in creation of wealth for investors.

2. MISSION

i) To provide high quality and dependable service through innovation, capacity enhancement and use of technology.
ii) To establish and maintain a relationship of trust and ethics with the investors.
iii) To observe highest standard of compliances and transparency.
iv) To always keep ‘protection of investors’ interest’ as goal while providing service.
v) To ensure confidentiality of information shared by investors unless such
information is required to be provided in furtherance of discharging legal
obligations or investors have provided specific consent to share such
information.

3. Services provided to Investors by stockbrokers include

Execution of trades on behalf of investors.
Issuance of Contract Notes.
Issuance of intimations regarding margin due payments.
Facilitate execution of early pay-in obligation instructions.
Periodic Settlement of client’s funds.
Issuance of retention statement of funds at the time of settlement.
Risk management systems to mitigate operational and market risk.
Facilitate client profile changes in the system as instructed by the client.
Information sharing with the client w.r.t. relevant Market Infrastructure
Institutions (MII) circulars.
Provide a copy of Rights & Obligations document to the client.
Communicating Most Important terms and Conditions (MITC) to the client.
Redressal of Investor’s grievances.

4. Rights of Investors

Ask for and receive information from a firm about the work history and
background of the person handling your account, as well as information about
the firm itself (including website providing mandatory information).
Receive complete information about the risks, obligations, and costs of any
investment before investing.
Receive a copy of all completed account forms and rights & obligation
document.
Receive a copy of ‘Most Important Terms & Conditions’ (MITC).
Receive account statements that are accurate and understandable.
Understand the terms and conditions of transactions you undertake.
Access your funds in a prescribed manner and receive information about any restrictions or limitations on access.
Receive complete information about maintenance or service charges,
transaction or redemption fees, and penalties in form of tariff sheet.
Discuss your grievances with compliance officer / compliance team /
dedicated grievance redressal team of the firm and receive prompt attention
to and fair consideration of your concerns.
Close your zero balance accounts online with minimal documentation.
Get the copies of all policies (including Most Important Terms and Conditions) of the broker related to dealings of your account.
Not be discriminated against in terms of services offered to equivalent clients.
Get only those advertisement materials from the broker which adhere to Code of Advertisement norms in place.
In case of broker defaults, be compensated from the Exchange Investor
Protection Fund as per the norms in place.
Trade in derivatives after submission of relevant financial documents to the
broker subject to brokers’ adequate due diligence.
Get warnings on the trading systems while placing orders in securities where
surveillance measures are in place.
Get access to products and services in a suitable manner even if differently
abled.
Get access to educational materials of the MIIs and brokers.
Get access to all the exchanges of a particular segment you wish to deal with
unless opted out specifically as per Broker norms.
Deal with one or more stockbrokers of your choice without any compulsion of
minimum business.
Have access to the escalation matrix for communication with the broker.
Not be bound by any clause prescribed by the Brokers which are
contravening the Regulatory provisions.
Right of Investors to Digital Accessibility

5. Various activities of Stock Brokers with timelines

S.No.	Activities	Expected Timelines
1	KYC entered into KRA System and CKYCR	3 working days of account opening
2	Client Onboarding	Immediate, but not later than one week
3	Order execution	Immediate on receipt of order, but not later than the same day
4	Allocation of Unique Client Code	Before trading
5	Copy of duly completed Client Registration Documents to clients	7 days from the date of upload of Unique Client Code to the Exchange by the trading member.
6	Issuance of contract notes	24 hours of execution of trades
7	Collection of upfront margin from client	Before initiation of trade
8	Issuance of intimations regarding other margin due payments	At the end of the T day
9	Settlement of client funds	First Friday/Saturday of the month / quarter as per Exchange pre announced schedule
10	‘Statement of Accounts’ for Funds, Securities and Commodities	Monthly basis
11	Issuance of retention statement of funds/commodities	5 days from the date of settlement
12	Issuance of Annual Global Statement	30 days from the end of the financial year
13	Investor grievances redressal	21 calendar days from the receipt of the complaint

6. DOs and DON’Ts for Investors

DOs	DON’Ts
1. Read all documents and conditions being agreed before signing the account opening form.	1. Do not deal with unregistered stock broker.
2. Receive a copy of KYC, copy of account opening documents and Unique Client Code.	2. Do not forget to strike off blanks in your account opening and KYC.
3. Read the product / operational framework / timelines related to various Trading and Clearing & Settlement processes.	3. Do not submit an incomplete account opening and KYC form.
4. Receive all information about brokerage, fees and other charges levied.	4. Do not forget to inform any change in information linked to trading account and obtain confirmation of updation in the system.
5. Register your mobile number and email ID in your trading, demat and bank accounts to get regular alerts on your transactions.	5. Do not transfer funds, for the purposes of trading to anyone other than a stock broker. No payment should be made in name of employee of stock broker.
6. If executed, receive a copy of Demat Debit and Pledge Instruction (DDPI) However, DDPI is not a mandatory requirement as per SEBI / Stock Exchanges. Before granting DDPI, carefully examine the scope and implications of powers being granted.	6. Do not ignore any emails / SMSs received with regards to trades done, from the Stock Exchange and raise a concern, if discrepancy is observed.
7. Receive contract notes for trades executed, showing transaction price, brokerage, GST and STT/CTT etc. as applicable, separately, within 24 hours of execution of trades.	7. Do not opt for digital contracts, if not familiar with computers.
8. Receive funds and securities / commodities on time, as prescribed by SEBI or exchange from time to time.	8. Do not share trading password.
9. Verify details of trades, contract notes and statement of account and approach relevant authority for any discrepancies. Verify trade details on the Exchange websites from the trade verification facility provided by the Exchanges.	9. Do not fall prey to fixed / guaranteed returns schemes.
10. Receive statement of accounts periodically. If opted for running account settlement, account has to be settled by the stock broker as per the option given by the client (Monthly or Quarterly).	10. Do not fall prey to fraudsters sending emails and SMSs luring to trade in stocks / securities promising huge profits.
11. In case of any grievances, approach stock broker or Stock Exchange or SEBI for getting the same resolved within prescribed timelines.	11. Do not follow herd mentality for investments. Seek expert and professional advice for your investments.
12. Retain documents for trading activity as it helps in resolving disputes, if they arise.

Additionally, Investors may refer to Dos and Don’ts issued by MIIs on their
respective websites from time to time.

7. Grievance Redressal Mechanism

The process of investor grievance redressal is as follows:

S.No.	Type of Activity	Timelines for activity
1	Investor complaint/Grievance	Investor can lodge complaint/grievance against stock broker in the following ways: Mode of filing the complaint with stock broker Investor can approach the Stock Broker at the designated Investor Grievance e-mail ID of the stock broker. The Stock Broker will strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance Mode of filing the complaint with stock exchanges SCORES 2.0 (a web based centralized grievance redressal system of SEBI) (https://scores.sebi.gov.in) Two level review for complaint/grievance against stock broker: First review done by Designated body/Exchange Second review done by SEBI Emails to designated email IDs of Exchange
2	Online Dispute Resolution (ODR) platform for online Conciliation and Arbitration.	If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through online conciliation or arbitration.
3	Steps to be followed in ODR for Review, Conciliation and Arbitration.	Investor to approach Market Participant for redressal of complaint If investor is not satisfied with response of Market Participant, he/she has either of the following 2 options: May escalate the complaint on SEBI SCORES portal. May also file a complaint on SMARTODR portal for its resolution through online conciliation and arbitration. Upon receipt of complaint on SMARTODR portal, the relevant MII will review the matter and endeavor to resolve the matter between the Market Participant and investor within 21 days. If the matter could not be amicably resolved, then the matter shall be referred for conciliation. During the conciliation process, the conciliator will endeavor for amicable settlement of the dispute within 21 days, which may be extended with 10 days by the conciliator with consent of the parties to dispute. If the conciliation is unsuccessful, then the investor may request to refer the matter for arbitration. The arbitration process to be concluded by arbitrator(s) within 30 days, which is extendable by 30 days with consent of the parties to dispute.

8. Handling of Investor’s claims / complaints in case of default of a Trading Member / Clearing Member (TM/CM)

Default of TM/CM

Following steps are carried out by Stock Exchange for benefit of investor, in case stock broker defaults:

Circular is issued to inform about declaration of Stock Broker as Defaulter.
Information of defaulter stock broker is disseminated on Stock Exchange
website.
Public Notice is issued informing declaration of a stock broker as defaulter
and inviting claims within specified period.
Intimation to clients of defaulter stock brokers via emails and SMS for
facilitating lodging of claims within the specified period.

Following information is available on Stock Exchange website for information of investors:

Norms for eligibility of claims for compensation from IPF.
Claim form for lodging claim against defaulter stock broker.
FAQ on processing of investors’ claims against Defaulter stock broker.
Provision to check online status of client’s claim.
Standard Operating Procedure (SOP) for handling of Claims of Investors in
the Cases of Default by Brokers
Claim processing policy against Defaulter/Expelled members
List of Defaulter/Expelled members and public notice issued

Investor Complaints Data for (Stock Brokers)

Stock Broker Data For Every Month Ending – July, 2026

S.No.	Received from	Carried forward from previous month	Received during the month	Total pending	Resolved*	Pending at the end of the month**		Average resolution^ time(in days)
						Pending for less than 3 months	Pending for More than 3 months
1	Directly from Investors	1	1	0	2	0	0	16
2	SEBI (SCORES)	3	5	1	7	1	0	2.85
3	Stock Exchanges	0	0	0	0	0	0	0
4	Other Sources (if any)	0	0	0	0	0	0	0
5	Grand Total	4	6	1	9	1	0	5.77

Stock Broker Data For Trend of monthly disposal of complaints

S. No.	Month	Carried forward from previous month	Received	Resolved*	Pending**
1	Apr-25	0	16	14	2
2	May-25	2	17	18	1
3	Jun-25	1	16	16	1
4	Jul-25	1	25	25	1
5	Aug-25	1	17	18	0
6	Sep-25	0	13	9	4
7	Oct-25	4	14	14	4
8	Nov-25	4	19	16	7
9	Dec-25	7	18	23	2
10	Jan-26	2	17	16	3
11	Feb-26	2	13	13	2
12	Mar-26	2	9	11	0
13	Apr-26	0	21	20	1
14	May-26	1	18	17	2
15	Jun-26	2	15	13	4
16	July-26	4	6	9	1

*Should include complaints of previous months resolved in the current month, if any.
**Should include total complaints pending as on the last day of the month, if any.
^Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.

Stock Broker Data For Trend of Annual disposal of complaints

S. No.	Year	Carried forward from previous year	Received during the year	Resolved during the year	Pending at the end of the year
1	2017-18	8	414	416	6
2	2018-19	6	438	439	5
3	2019-20	5	291	291	5
4	2020-21	5	335	337	3
5	2021-22	3	254	250	7
6	2022-23	7	196	202	1
7	2023-24	1	218	218	1
8	2024-25	1	219	220	0
9	2025-26	0	195	195	0
	2026-27	0	62	61	1 (Till 31st July 2026)
	Grand Total	36	2622	2629	29

Investor Charter of Depository Participant

NSDL DP ID: IN301774
CDSL DP ID: 12030200

VISION

Towards making Indian Securities Market – Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.

MISSION

To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.

Details of business transacted by the Depository and Depository Participant (DP)

A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants – Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available on the link: NSDL :-https://nsdl.co.in/dpsch.php CDSL :- https://www.cdslindia.com/DP/dplist.aspx

4. Description of services provided by the Depository through Depository Participants (DP) to investors

(1) Basic Services

S.No.	Brief about the Activity / Service	Expected Timelines for processing by the DP after receipt of proper documents
1	Dematerialization of securities	7 days
2	Rematerialization of securities	7 days
3	Mutual Fund Conversion / Destatementization	5 days
4	Re-conversion / Restatementisation of Mutual fund units	7 days
5	Transmission of securities	7 days
6	Registering pledge request	15 days
7	Closure of demat account	2 days
8	Settlement Instruction	For T+1 day settlements, Participants shall accept instructions from the Clients, in physical form up to 4 p.m. (in case of electronic instructions up to 6.00 p.m.) on T day for pay-in of securities. For T+0 day settlements, Participants shall accept EPI instructions from the clients, till 11:00 AM on T day. Note: ‘T’ refers ‘Trade Day

(2) Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include

S.No.	Type of Activity /Service	Brief about the Activity / Service
1	Value Added Services	Depositories also provide value added services such as a. Basic Services Demat Account (BSDA)1 b. Transposition cum dematerialization2 c. Linkages with Clearing System3 d. Distribution of cash and non-cash corporate benefits (Bonus, Rights, IPOs etc.), stock lending, demat of NSC / KVP, demat of warehouse receipts etc.
2	Consolidated Account statement (CAS)	CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly (if no transactions).
3	Digitalization of services provided by the depositories	Depositories offer below technology solutions and e-facilities to their demat account holders through DPs: a. E-account opening4 b. Online instructions for execution5 c. e-DIS / Demat Gateway6 d. e-CAS facility7 e. Miscellaneous services8

5 Details of Grievance Redressal Mechanism

(1) The Process of investor grievance redressal

Investor Complaint/ Grievances

Investor can lodge complaint/ grievance against the Depository/DP in the following ways:

a. Electronic mode –

(i) SCORES (a web based centralized grievance redressal system of SEBI) https://scores.sebi.gov.in

(ii) Respective Depository’s web portal dedicated for the filing of compliant for NSDL : https://investor.nsdl.com/portal/en/home
CDSL : https://www.cdslindia.com/Footer/grievances.
aspx

(iii) Emails to designated email IDs of Depository for NSDL : relations@nsdl.com
CDSL : complaints@cdslindia.com
aspx

The complaints/ grievances lodged directly with the Depository shall be resolved within 21 days.

b. Offline mode

Online Dispute
Resolution (ODR)
platform for online
Conciliation and
Arbitration

If the Investor is not satisfied with the resolution
provided by DP or other Market Participants, then
the Investor has the option to file the complaint/
grievance on SMARTODR platform for its resolution
through by online conciliation or arbitration.

https://smartodr.in/register

Steps to be followed
in ODR for Review,
Conciliation and
Arbitration

Investor to approach Market Participant for
redressal of complaint
If investor is not satisfied with response of Market
Participant, he/she can escalate the complaint on
SEBI SCORES portal.
Alternatively, the investor may also file a
complaint on SMARTODR portal for its resolution
through online conciliation and arbitration.
Upon receipt of complaint on SMARTODR portal,
the relevant MII will review the matter and
endeavour to resolve the matter between the
Market Participant and investor within 21 days.
If the matter could not be amicably resolved, then
the Investor may request the MII to refer the
matter case for conciliation.
During the conciliation process, the conciliator will
endeavor for amicable settlement of the dispute
within 21 days, which may be extended with 10
days by the conciliator.
If the conciliation is unsuccessful, then the
investor may request to refer the matter for
arbitration.
The arbitration process to be concluded by
arbitrator(s) within 30 days, which is extendable
by 30 days.

(2) For the Multi-level complaint resolution mechanism available at the Depositories9

6. Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant

S.No.

Type of special circumstances

Timelines for the Activity/ Service

Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye laws like suspension of trading member by the Stock Exchanges.

Participant surrenders the participation by its own wish.

Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email.

7. Dos and Don’ts for Investors10

8. Rights of investors11

9. Responsibilities of Investors12

10. Code of Conduct for Depositories14

11. Code of Conduct for Participants15

10. 2022-104-Policy-NSDLs various investor centric initiatives – Do’s and Don’t for investors demat account holders

Annexure C

Investor Complaints Data – Depository Participants

DP Data for Every Month Ending - July, 2026

S.No.	Received from	Carried forward from previous month	Received during the month	Total pending	Resolved	Pending at the end of the month**		Average resolution time
						Pending for less than 3 months	Pending for More than 3 months
1	2	3	4	5	6	7		8
1	Directly from Investors	1	2	0	3	0	0	7.33
2	SEBI (SCORES)	0	3	0	3	0	0	3
3	Depositories	0	0	0	0	0	0	0
4	Other Sources (if any)	0	0	0	0	0	0	0
5	Grand Total	1	5	0	6	0	0	5.16

DP Data for Trend of monthly disposal of complaints

S. No.	Month	Carried forward from previous month	Received	Resolved*	Pending**
1	Apr-25	3	7	10	0
2	May-25	0	8	6	2
3	Jun-25	2	5	7	0
4	Jul-25	0	8	8	0
5	Aug-25	0	3	2	1
6	Sep-25	1	8	8	1
7	Oct-25	1	4	4	1
8	Nov-25	1	3	3	1
9	Dec-25	1	5	5	1
10	Jan-26	1	9	10	0
11	Feb-26	0	6	6	0
12	Mar-26	0	3	3	0
13	Apr-26	0	7	4	3
14	May-26	3	4	7	0
15	Jun-26	0	8	7	1
16	Jul-26	1	5	6	0
Grand Total		19	184	185	18

DP Data for Trend of Annual disposal of complaints

S. No.	Year	Carried forward from previous year	Received during the year	Resolved during the year	Pending at the end of the year
1	2017-18	4	71	75	0
2	2018-19	0	112	110	2
3	2019-20	2	78	79	1
4	2020-21	1	83	82	2
5	2021-22	2	133	135	0
6	2022-23	0	72	72	0
7	2023-24	0	95	94	1
8	2024-25	1	91	89	3
9	2025-26	3	69	72	0
10	2026-27	0	24	24	0
	Grand Total	13	828	832	9

Investor Charter – Research Analyst

ANNEXURE A

A. Vision and Mission Statements for investors

Vision: Invest with knowledge & safety.
Mission: Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of business transacted by the Research Analyst with respect to the investors

To publish research report based on the research activities of the RA
To provide an independent unbiased view on securities.
To offer unbiased recommendation, disclosing the financial interests in recommended securities.
To provide research recommendation, based on analysis of publicly available information and known observations.
To conduct audit annually.
To ensure that all advertisements are in adherence to the provisions of the
Advertisement Code for Research Analysts.
To maintain records of interactions, with all clients including prospective clients
(prior to onboarding), where any conversation related to the research services has
taken place.

C. Details of services provided to investors (No Indicative Timelines)

Onboarding of Clients
Sharing of terms and conditions of research services
Completing KYC of fee paying clients
Disclosure to Clients
To disclose, information that is material for the client to make an informed decision, including details of its business activity, disciplinary history, the terms and conditions of research services, details of associates, risks and conflicts of interest, if any
To disclose the extent of use of Artificial Intelligence tools in providing research services
To disclose, while distributing a third party research report, any material conflict of interest of such third party research provider or provide web address that directs a recipient to the relevant disclosures
To disclose any conflict of interest of the activities of providing research services with other activities of the research analyst.
To distribute research reports and recommendations to the clients without discrimination.
To maintain confidentiality w.r.t publication of the research report until made available in the public domain.
To respect data privacy rights of clients and take measures to protect unauthorized use of their confidential information
To disclose the timelines for the services provided by the research analyst to clients and ensure adherence to the said timelines
To provide clear guidance and adequate caution notice to clients when providing recommendations for dealing in complex and high-risk financial products/services
To treat all clients with honesty and integrity
To ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of discharging legal obligations or a client has provided specific consent to share such information.

D. Details of grievance redressal mechanism and how to access it

Investor can lodge complaint/grievance against Research Analyst in the following ways:

Mode of filing the complaint with research analyst

In case of any grievance / complaint, an investor may approach the concerned Research Analyst who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.

Mode of filing the complaint on SCORES or with Research Analyst Administration and Supervisory Body (RAASB)

SCORES 2.0 (a web based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in time-bound manner) https://scores.sebi.gov.in

Two level review for complaint/grievance against Research Analyst:

First review done by designated body (RAASB)
Second review done by SEB
Email to designated email ID of RAASB

If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through online conciliation or arbitration.

With regard to physical complaints, investors may send their complaints to:

Office of Investor Assistance and Education,

Securities and Exchange Board of India,

SEBI Bhavan, Plot No. C4-A, ‘G’ Block,

Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051

E. Rights of investors

Right to Privacy and Confidentiality
Right to Transparent Practices
Right to fair and Equitable Treatment
Right to Adequate Information
Right to Initial and Continuing Disclosure
Right to receive information about all the statutory and regulatory disclosures
Right to Fair & True Advertisement
Right to Awareness about Service Parameters and Turnaround Times
Right to be informed of the timelines for each service Right to be Heard and Satisfactory Grievance Redressal
Right to have timely redressal
Right to Exit from Financial product or service in accordance with the terms and conditions agreed with the research analyst
Right to receive clear guidance and caution notice when dealing in Complex and High-Risk Financial Products and Services
Additional Rights to vulnerable consumers
Right to get access to services in a suitable manner even if differently abled
Right to provide feedback on the financial products and services used
Right against coercive, unfair, and one-sided clauses in financial agreements
Right of Investors to Digital Accessibility

F. Expectations from the investors (Responsibilities of investors)

Do’s

Always deal with SEBI registered Research Analyst.
Ensure that the Research Analyst has a valid registration certificate.
Check for SEBI registration number.
Please refer to the list of all SEBI registered Research Analyst which is available on SEBI website in the following link: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=14
Always pay attention towards disclosures made in the research reports before investing.
Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments. You may make payment of fees through Centralized Fee Collection Mechanism (CeFCoM) of RAASB if research analyst has opted for the mechanism. (Applicable for fee paying clients only)
Before buying/ selling securities or applying in public offer, check for the research recommendation provided by your Research Analyst.
Ask all relevant questions and clear your doubts with your Research Analyst before acting on recommendation.
Seek clarifications and guidance on research recommendations from your Research Analyst, especially if it involves complex and high risk financial products and services.
Always be aware that you have the right to stop availing the service of a Research Analyst as per the terms of service agreed between you and your Research Analyst.
Always be aware that you have the right to provide feedback to your Research Analyst in respect of the services received.
Always be aware that you will not be bound by any clause, prescribed by the research analyst, which is contravening any regulatory provisions.
Inform SEBI about Research Analyst offering assured or guaranteed returns.

Don’ts

Do not provide funds for investment to the Research Analyst.
Don’t fall prey to luring advertisements or market rumors.
Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst.
Do not share login credential and password of your trading, demat or bank accounts with the Research Analyst.

Annexure – B

Complaint Data to be displayed by RAs

Formats for investors complaints data to be disclosed monthly by RAs on their website/mobile application:

Research Analyst Data For Every Month Ending- July, 2026

S.No.	Received from	Pending at the end of last month	Received	Resolved *	Total Pending #	Pending complaints> 3 months	Average resolution time ^ ( in Days)
1	Directly from Investors	0	0	0	0	0	0
2	SEBI (SCORES)	0	0	0	0	0	0
3	Other Sources (if any)	0	0	0	0	0	0
	Grand Total	0	0	0	0	0	0

Research Analyst Data For Every Month Ending- July, 2026

Number of complaints received during month against the RA due to impersonation by some other entity:

Note: In case of any complaints received against the RA due to impersonation of the RA by some other entity, the RA may adjust the number of such complaints from total number of received/resolved complaints while preparing the above table. Further, RA must close such impersonation related complaints after following the due process as specified by SEBI/ RAASB.

* Inclusive of complaints of previous months resolved in the current month.

# Inclusive of complaints pending as on the last day of the month.

^ Average Resolution time is the sum total of time taken to resolve each complaint, in days, in the current month divided by total number of complaints resolved in the current month.

Research Analyst Data For Trend of monthly disposal of complaints

S. No.	Month	Carried forward from previous month	Received	Resolved*	Pending#
1	Apr-25	0	0	0	0
2	May-25	0	0	0	0
3	Jun-25	0	0	0	0
4	Jul-25	0	0	0	0
5	Aug-25	0	0	0	0
6	Sept-25	0	0	0	0
7	Oct-25	0	0	0	0
8	Nov-25	0	0	0	0
9	Dec-25	0	0	0	0
10	Jan-26	0	0	0	0
11	Feb-26	0	0	0	0
12	March-26	0	0	0	0
13	April-26	0	0	0	0
14	May-26	0	0	0	0
15	June-26	0	0	0	0
16	July-26	0	0	0	0
	Grand Total	0	0	0	0

Research Analyst Data For Trend of monthly disposal of complaints

* Inclusive of complaints of previous months resolved in the current month.

# Inclusive of complaints pending as on the last day of the month.

Research Analyst Data For Trend of Annual Disposal of Complaints

Research Analysts
S. No.	Year	Carried forward from previous year	Received	Resolved *	Pending #
1	2018-19	0	0	0	0
2	2019-20	0	0	0	0
3	2020-21	0	0	0	0
4	2021-22	0	0	0	0
5	2022-23	0	0	0	0
6	2023-24	0	0	0	0
7	2024-25	0	0	0	0
8	2025-26	0	0	0	0
9	2026-27	0	0	0	0
	Grand Total	0	0	0	0

Research Analyst Data For Trend of Annual Disposal of Complaints

* Inclusive of complaints of previous years resolved in the current year.

# Inclusive of complaints pending as on the last day of the year.

List of Associates

S. No.	Name of the Associate
1.	Religare Enterprises Limited
2.	Religare Finvest Limited
3.	Religare Capital Markets Limited
4.	Care Health Insurance Limited
5.	MIC Insurance Web Aggregator Private Limited (MIC)
6.	Religare Credit Advisor Private Limited
7.	Religare Housing Development Finance Corporation Limited
8.	Religare Capital Markets International (Mauritius) Limited
9.	Religare Capital Markets (Europe) Limited
10.	Religare Capital Markets (UK)Limited
11.	Religare Capital Markets Corporate Finance Pte Limited
12.	Religare Capital Markets Inc.
13.	Religare Capital Markets (Hong Kong) Ltd.
14.	Tobler (UK) Limited
15.	Kyte Management Limited
16.	Religare Capital Markets (Singapore) Pte Limited
17.	Bartleet Religare Securities (Private) Limited)
18.	Bartleet Asset Management (Private) Limited
19.	Strategic Research Limited
20.	Bartleet Wealth Management (Private) Limited
21.	IBOF Investment Management Private Limited
22.	Religare Credit Investment Trust
23.	Religare Commodities Limited
24.	Religare Care Foundation
25.	Religare Digital Solutions Limited

List of Branches

Branch name	Address	City	State	PIN code	Contact number	Email ID
Ahmedabad- Venus Stratum	Unit No-201, 2Nd Floor, Venus Stratum, Behind Rani Jhansi Statue, Ahmedabad- 380015	Ahmedabad	Gujarat	380015	0794-9129029	wecare@religareonline.com
Ajmer- Ashok Vihar	3Rd Floor, Plot No-11, Ashok Vihar, Vaishali Nagar, Main Road, Ajmer, Rajasthan-305001	Ajmer	Rajasthan	305001	080-68713976	wecare@religareonline.com
Amritsar- District Shopping Centre	1St Floor, Nagpal Towers Ii, Sco 44, District Shopping Centre, Ranjit Avenue, Amritsar – 143001	Amritsar	Punjab	143001	080-45009063	wecare@religareonline.com
Aurangabad-Nagwshwarwadi	Bhaskar Meridian, Sr. No. 4731/A, 1St Floor, Opp. Swatantra Sainik Colony, Nagwshwarwadi, Aurangabad, Maharashtra-431001	Aurangabad Mh	Maharashtra	431001	0240-6645200	wecare@religareonline.com
Bangalore - Jayanagar	2Nd & 3Rd Floor, Raja Suprabha, New No : 8/1, Old No : 79/8 , New Diagonal Road, 3Rd Block , Jayanagar, Bangalore - 560004	Bangalore	Karnataka	560004	080-45009201	wecare@religareonline.com
Baroda- Race Course Circle	3Rd Floor, Race Course Circle, Baroda 390007	Baroda	Gujarat	390007	026-52395700	wecare@religareonline.com
Bhopal- M.P. Nagar	Plot No.7, Third Floor, Major Shopping Centre, Zone-Ii, Scheme No. 13, M.P. Nagar, Bhopal, Madhya Pradesh - 462011	Bhopal	Madhya Pradesh	462011	0755-4087700	wecare@religareonline.com
Bhubaneswar- Bapuji Nagar	Second Floor, Plot No. 24, Scr, Bapuji Nagar, Janpath, Bhubaneshwar, Orrisa - 751009	Bhubaneshwar	Odisha	751009	080-68714320	wecare@religareonline.com
Chandigarh- Sector 9D	56-57-58, 2Nd Floor, Sector-9D,Chandigarh-160017	Chandigarh	Punjab	160017	0172-4681400	wecare@religareonline.com
Chennai- T Nagar	Citi Towers , No :117, Sir Thyagaraya Road , T. Nagar, Chennai - 600017	Chennai	Tamilnadu	600017	044-43900600	wecare@religareonline.com
Coimbatore- D B Road, R S Puram	Silver Monnt, Old No. 356, New No. 170A, D B Road, R S Puram, Coimbatore, Tamilnadu - 641002	Coimbatore	Tamilnadu	641002	0422-4369601	wecare@religareonline.com
Dehradun- Rajpur Road	Laxmi Chambers, 69, Rajpur Road, Phone No Laxmi Chambers,,69, Rajpur Road, Pincode : 248001	Dehradun	Uttarakhand	248001	0135-2748201	wecare@religareonline.com
Erode- Perundurai Road	1St Shop, 2Nd Floor, "Akhil Plaza", Near Sathyamoorthy Hospital, Perundurai Road, Erode - 638011	Erode	Tamilnadu	638011	0424-2264757	wecare@religareonline.com
Guntur- Arundelpet	2Nd Floor, “Ratna Deepika Plaza”, Door No. 6-9-17, 9/1, Arundel Pet, Guntur – 522002	Guntur	Andhra Pradesh	522002	086-32332527	wecare@religareonline.com
Hissar- Red Square Market	Ground Floor S. C.O- 68/69, Red Square, Market, Ue-1 Commercial -Hissar 125001	Hissar	Haryana	125001	0166-2464245	wecare@religareonline.com
Hyderabad- Ameerpet	No. 7-1-59/2 & 59/6,202,2Nd Floor, Mandhana Towers, Adjacent To Hotel Atithi Inn ,Opp: Indian Bank, Ameerpet, Hyderabad - 500016	Hyderabad	Telangana	500016	0406-6120800	wecare@religareonline.com
Indore- Mg Road	Third Floor, 9/1/1, Plot No. 1, Mahatama Gandhi Road, Indore, Madhya Pradesh - 452001	Indore	Madhya Pradesh	452001	0731-4254500	wecare@religareonline.com
Jaipur- C Sheme	K-14, 7Th Floor, International Business Center, Ashok Marg, C-Scheme, Jaipur..	Jaipur	Rajasthan	302001	0141-4099000	wecare@religareonline.com
Jalgaon- Navi Peth	102, 1St Floor, Nath Plaza, Navi Peth, Jalgaon	Jalgoan	Maharashtra	425001	080-68052413	wecare@religareonline.com
Jodhpur- Sardarpura	918/B, 9D Road, Sardarpura, Jodhpur-342003 Rajasthan	Jodhpur	Rajasthan	342003	080-68714173	wecare@religareonline.com
Kakinada - Opp. Apollo Hospital, Main Road	Dr. No. 13-1-62, Opp. Apollo Hospital, Main Road, Kakinada - 533002	Kakinada	Andhra Pradesh	533002	080-68714246	wecare@religareonline.com
Kanpur- Civil Lines	4Th Floor Of House No. 16/116-A, Plot No. 34, Block No. 16, Sai Square, 45, Bhargav Estate, Civil Lines, Kanpur, Uttar Pradesh	Kanpur	Uttar Pradesh	208001	0512-6681100	wecare@religareonline.com
Karur- Pradakshnam Road	No. 1, 2, 3, Ground Floor, “Jeyam Towers”, 1-B, North Pradakshnam Road, Karur, Tamilnadu – 639001	Karur	Tamilnadu	639001	0432-4236217	wecare@religareonline.com
Palarivattom- Thadikaran Centre	35/65D 3Rd Floor, Thadikkaran Centre, Palarivattom, Cochin, Kerala- 682025	Kochi	Kerala	682025	0484-4040500	wecare@religareonline.com
Kolkata- Hemanta Basu Sarani	4Th Floor, 15 C Hemanta Basu Sarani-Kolkata -700001	Kolkata	West Bengal	700001	033-40534900	wecare@religareonline.com
Lucknow- Gomti Nagar	Unit No. Unit 401 And 402 4Th Floor, Urbanac Business Park, A-1 Vibhuti Khand Gomti Nagar Lucknow-226010	Lucknow	Uttar Pradesh	226010	0522-4035900	wecare@religareonline.com
Ludhiana- Feroze Gandhi Market	Sco 24, 4Th Floor, Ludhiana Trade Tower Building, Ludhiana Plaza Feroze Gandhi Market, Ludhiana-141001	Ludhiana	Punjab	141001	0161-4679875	wecare@religareonline.com
Meerut- Begum Bridge Road	G-14 Ground Floor, Ganga Plaza Begum Bridge Road, Meerut City, 250001- U.P	Meerut	Uttar Pradesh	250001	080-68052185	wecare@religareonline.com
Mumbai- Andheri Kurla Road	Suraksha Ace, 5Th Floor,Near J B Nagar Metro Station, Andheri Kurla Road, Chakala, Andheri ( East ), Mumbai, Maharashtra- 400059	Mumbai	Maharashtra	400059	022-61323100	wecare@religareonline.com
Mysore- Sarswathipuram	Ch 9/5 & 6, 2Nd Main, 5Th Cross, Saraswathipuram, Mysore - 570009	Mysore	Karnataka	570009	080-45009204	wecare@religareonline.com
Nagpur- VIP Road	Shrusti Sankul, Ground Floor, Shop No. 1 & 2, Vip Road, Opp. Maharaj Bagh Club, Nagpur, Maharashtra - 440010	Nagpur	Maharashtra	440010	080-68713863	wecare@religareonline.com
Nashik- Sharanpur Road	Shop No. G-5, Suyojit Sankul Complex, Sharanpur Road, Nashik-422005, Maharashtra	Nashik	Maharashtra	422005	025-36685300	wecare@religareonline.com
Nellore - Trunk Road	D-No. 17-1-138,3Rd Floor,Trunk Road,,Nellore,Andhra Pradesh,524001	Nellore	Andhra Pradesh	524001	0861-2322674	wecare@religareonline.com
New Delhi- Connaught Place	802 -815B, 8Th Floor, Gopal Das Bhawan, 28-Barakhamba Road, Connaught Place, New Delhi,Connaught Place, New Delhi-110001	New Delhi	Delhi	110001	011-4987100	wecare@religareonline.com
New Delhi- Moti Nagar	Ground Floor, Property No. 1, Dlf Industrial Area,Moti Nagar, New Delhi-110015	New Delhi	Delhi	110015	011-66201400	wecare@religareonline.com
Noida- Prius Height (Sec-125)	Prius Height, 2Nd Floor, Plot# 10/11, Sec-125, Noida, Uttar Pradesh, 201303	Noida	Uttar Pradesh	201303	0120-486-8700	wecare@religareonline.com
Noida- Club 125 (Sec-125)	A-3, 4 , 5 , Plot No - 11,Sec - 125,Club125,Noida,Uttar Pradesh,201301	Noida	Uttar Pradesh	201301	0120-4866666	wecare@religareonline.com
Noida- Prius Height (Sec-125)	Prius Height, 6Th Floor, Plot# 10/11, Sec-125, Noida, Uttar Pradesh, 201303	Noida	Uttar Pradesh	201303	0120-6798000	wecare@religareonline.com
Panchkula- Sector-14	Sco 204, 2Nd Floor, Sector-14, Panchkula-134109 Haryana	Panchkula	Haryana	134109	0172-4694200	wecare@religareonline.com
Patiala- Choti Baradari	Ground Floor, SCF-99, Chhoti Baradari, Lower Mall Road, Patiala, Punjab-147001	Patiala	Punjab	147001	080-68713652	wecare@religareonline.com
Patna- Dak Bungalow Crossing	101, Jaiprakash Loknayak Bhawan, 1St Floor, Dak Bungalow Crossing, Patna 800001	Patna	Bihar	800001	080-68713724	wecare@religareonline.com
Pondicherry- M.G. Road	496, M G Road, Pondicherry 605001.	Pondicherry	Pondicherry	605001	080-45008094	wecare@religareonline.com
Pune- Shivaji Nagar	6Th Floor Mayfair Tower, Wakdewadi – Shivaji Nagar Pune	Pune	Maharashtra	411005	0206-7044900	wecare@religareonline.com
Raipur- Jail Road	2Nd Floor Nagdev Plaza, Opp. Hotel Satluj, Jail Road, Raipur, Chhatisgarh – 492001	Raipur	Chhattisgarh	492001	0432-4236217	wecare@religareonline.com
Ranchi- Mahabir Tower Main Road	Unit No. 104 & 105, First Floor, Mahabir Tower, Main Road, Ranchi	Ranchi	Jharkhand	834001	0651-2332258	wecare@religareonline.com
Salem- Omalurmainroad	1St Floor, K R Square, No 116, Omalur Main Road, Salem 636007.	Salem	Tamilnadu	636007	0427-2316374	wecare@religareonline.com
Surat –Ring Road	G-3/A, Icc Blg, Near Kadhiwala, School, Ring Road, Surat-395007	Surat	Gujarat	395002	080-68713515	wecare@religareonline.com
Trichy- Main Road, 11Th Cross	2Nd Floor, 11, Thillainagar Main Road, 11Th Cross, Trichy, Tamilnadu - 620018	Tirucharpally	Tamilnadu	620018	0431-4021321	wecare@religareonline.com
Varanasi-Sigra	5Th Floor D-64/127, C-H, Arihant Complex Sigra Varanasi Up. 221010	Varanasi	Uttar Pradesh	221010	080-68713512	wecare@religareonline.com
Vijayawada- Bandar Road	Jm-2 ,2Nd Floor, 40-1-139, Mohiuddin Estate, Bandar Road, Vijaywada-520010, Andhra Pradesh.	Vijayawada	Andhra Pradesh	520010	086-62486179	wecare@religareonline.com
Yamunanagar- Pyara Chowk	B-209, Krishna Complex, Pyara Chowk, Yamunanagar, Haryana- 135001	Yamunanagar	Haryana	135001	9289319444	wecare@religareonline.com

Member Details

1) Basic Details of Stock Broker / Depository Participant

Stock Broker Name	Registration Number	Registered Address	Branch Address (if any)	Contact Number	Email ID
Religare Broking Limited	INZ000330135 (Stock Broking)	802 -815B, 8th Floor, Gopal Das Bhawan, 28-Barakhamba Road, Connaught Place, New Delhi – 110001	Details of branches – Stock Broking	011-49871213	info.rbl@religare.com
Religare Broking Limited	IN-DP-385-2018 (Depository Participant)		Details of DP service centres	011-49871213	info.rbl@religare.com

2) Escalation Matrix: https://www.religareonline.com/escalation-matrix/

3) Details of Key Managerial Personnel (as per Companies Act, 2013)

Sr. No	Name of the Individual	Designation	Contact Number	Email ID
1	Mr. Vijay Kumar Goel	Managing Director	0120-4866575	md@religare.com
2	Mr. Tirlockee Chauhan	CFO	0120-4866575	tirlockee.chauhan@religare.com
3	Mr. Sandeep Juneja	Whole Time Director	0120-4866575	sandeep.juneja@religare.com
4	Ms. Anjali Trivedi	Company Secretary	0120-4866575	anjali.trivedi@religare.com

Details of Compliance Officer

Sr. No	Name of the Individual	Designation	Contact Number	Email ID
1	Ms. Neha Grover	Compliance Officer	0120-4866682	compliance@religare.com
2	Mr. Subendu Bishoyi	Compliance officer (Depository Participant)	0120-4866626	dpcompliance@religare.com

4) Step-by-step procedures for opening an account Click Here

5) Step-by-step procedures for filing a complaint & finding out status of the complaint

Step 1 – The client can mark an e-mail to our designated e-mail id igreligare@religare.com for the complaint related to his/her account.
Step 2 – The client receives an acknowledgement e-mail containing the reference id, the status of the complaint and escalation matrix link therein against the e-mail marks to our designated e-mail id.
Step 3 – The client can inquire about the status of his/her complaint by re-sending an e-mail on acknowledgement e-mail without changing the subject line.
Step 4 – The client can inquire about the status of his/her complaint by calling on our helpline number i.e. 1860-25-88888.

6. Details of Authorised Persons – Click Here

7. Whistle Blower Policy – Click Here

Notifications: Religare Broking Limited

October 23, 2024:

Modification in Risk Policy:

In case of cheque issued by client to member is dishonoured or in case of increase in margin on account of change in hedge position by client / expiry of some leg(s) of the hedged positions; the penalty levied by clearing corporations of short
/ non-collection of upfront margins will be passed on to the client.

April 1, 2025:

We Religare Broking Limited would like to inform our Clients / Investors / General public that registered office address of our company has been shifted to 802 -815B, 8th Floor, Gopal Das Bhawan, 28-Barakhamba Road, Connaught Place, New Delhi
– 110001. with effect from April 01, 2025.

February 18, 2020:

This is with regards to clause 4 (a) & 4.8 of “POLICIES & PROCEDURE” as provided on client copy of KYC on Page 34 & 44 respectively in context of “IMPOSITION OF PENALTY/DELAYED PAYMENT CHARGES”. Please read the rate of PENALTY/DELAYED
PAYMENT CHARGES as “up to 29.50% per annum”. The revised clauses are as follows: 4 (a). Client should ensure full payment of all margins including those on derivatives transactions and should also not keep account in debit,
in the event any amounts are overdue from the client towards trading or margin or on account of any other reason the broker will charge up to 29.50% per annum to client as delayed payment charges. As the cost of funds to the broker
varies depending on economic conditions the rates shall be determined from time to time and will be communicated through email, SMS, web-site (CRN facility), periodic a/c and other statements etc. 4.8 Client should ensure full payment
of all margins including those on derivatives transactions and should also not keep account in debit, in the event any amounts are overdue from the client towards trading or margin or on account of any other reason the broker will
charge up to 29.50% per annum to client as delayed payment charges. As the cost of funds to the broker varies depending on economic conditions the rates shall be determined from time to time and will be communicated through email,
SMS, web-site (Online Login), periodic a/c and other statements etc.

July 15, 2013:

As you are aware exchanges have implemented robust surveillance system which is regularly sending alerts and warning to brokers for ensuring further due diligence. It has been noticed that a very large number of alerts result from trading
in the High Risk Scrip’s. Each of these alerts requires a very significant expenditure in terms of valuable time
by professionals who have to investigate and obtain various undertakings and documents to satisfy regulatory requirements. All these have contributing to high operational cost for allowing trading in these scraps to our client. Please
note that there will be following minimum brokerage applicable for trading in the High-Risk Scrip’s:

Brokerage	Percentage terms	Minimum
Delivery	.5%	.05 paisa
Intra-day (both side)	.5%	.05 paisa

Privacy Policy: Religare Broking Limited

Introduction

Religare Broking Limited and internet-based products hosted at www.religareonline.com, respect your privacy and is committed to protect the personal information that you share with Religare Broking Limited. You can browse through some parts of our website without giving any information about yourself. When we do need your personal information to provide services that you request or when you choose to provide your personal information, this policy describes how we collect and use your personal information.

Information Collection
Cookies and Tracking Technology
How We Use Information Collected
Information Sharing and Disclosure
Data Security
Cyber Security
Access to User Data
Disclaimer as to Loss
Changes to this Privacy Policy
Contact Information

Information Collection

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, telephone / mobile number, a home, postal or other physical address, birth date, gender, occupation, PAN No, Aadhar card a valid credit / debit card number, etc., to process payment for products and/or services and such other information when needed to provide a service that you requested.

As you navigate through this site, certain anonymous information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, clickstream). Your internet browser automatically transmits to this site some of this anonymous information, such as the URL of the web site you just came from and the Internet Protocol (IP) address and the browser version your computer is currently using; the date and time you access the site and the pages that you access while at the site. This information is used to help improve the site, analyze trends and administer the site. This site may also collect anonymous information from your computer through cookies and internet tags or web beacons. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of this site might not work without cookies.

Religare Broking Limited collects personal information when you elect to use www.religareonline.com on a free trial basis or purchase / upgrade an account. Religare Broking Limited only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this Policy and applicable laws.

Note: We will give you the opportunity to “opt out” of receiving direct marketing or market research information. This means we assume you have given your consent to collect and use your
information in accordance with this Policy unless you take affirmative action to opt out at the point of collection. Opt-out is the means by which you give, or decline to give, your consent to use your personal information for the purposes covered by the opt-out choice. In some cases, when applicable, we will provide you with the opportunity to “opt in”. This means we will require your affirmative action to indicate your consent before we use your information for purposes other than the purpose for which it was submitted.

Cookies and Tracking Technology

A cookie is a small data file that certain Web sites write to your hard drive when you visit them. Cookies cannot be used to run programs or deliver viruses to your computer. A cookie file can contain information such as a user ID that the site uses to track the pages you’ve visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Cookies save you time, for example, if you personalize a web page, or navigate within a Site; a cookie recalls your specific information on subsequent visits.

www.religareonline.com also uses cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. You may accept or decline cookies. Most web browsers automatically accept cookies; however you can modify your browser setting to decline cookies.

In addition to cookies, our site uses a variety of technical methods for tracking purposes, which may include web beacons. Web beacons are small pieces of data that are embedded in images on the pages of web sites.

www.religareonline.com also uses these technical methods to analyze the traffic patterns on our web site, such as the frequency with which our users visit various parts of our web site.

How We Use Information Collected

Religare Broking Limited uses personally identifiable information for several general purposes: to fulfill your requests for certain products and services, to keep you up to date on the latest product announcements, software updates, special offers or other information we think you’d like to hear about either from Religare Broking Limited or from our business partners, and to better understand your needs and provide you with better services. We may also use your information to send you promotional materials about goods and services (including special offers and promotions) either offered by Religare Broking Limited or offered by third parties. You may opt out of receiving these communications.

In addition, we may share non-identifiable aggregate information about our users (for example, the percentage of male and female visitors to our site) with advertisers, business partners, and other third parties in an effort to customize or enhance the content and advertising on our website for our users.

Information Sharing and Disclosure

Our web site provides you the opportunity to opt-in to receive communications from Religare Broking Limited when you elect to use our software product on a free-trial basis, or purchase / upgrade an account. Further, when you receive the requested communication, you are given the opportunity to unsubscribe from receiving any future communication or to change your information. Religare Broking Limited reserves the right to send unsolicited information to the users of free accounts From time to time, portfolio managers and financial advisors may look at your data, if you have requested such advice and explicitly provided permission for individuals to observe your personal and financial data, which is otherwise kept private and protected from human interaction as per the rest of this Privacy Policy. Sale of the Business: Should we sell, merge, or transfer any part of our business, part of the sale may include your personal information. If so, you will have the opportunity to ask not to receive promotional information following any change of control.

Data Security

We work to protect your personal information from loss, misuse or unauthorized alteration by using the latest industry-recognized security standards. When you transmit sensitive information to us, such as personal detail or other financial information, it is protected by: 1. A secure Internet connection using secure socket layer (SSL) technology. 2. Encryption during transmission using 128-bit encryption to make your information unreadable as it passes over the Internet.

Your personal information is protected for your privacy and security. Religare Broking Limited safeguards the security and confidentiality of the data you send with physical, technical, and managerial procedures. Please be aware that, despite out best efforts, no security measures are perfect or impenetrable. While we strive to protect your personal information, we cannot ensure the security of the information you transmit, and so we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

Our website may contain links to websites operated by other companies. Some of these third-party sites may be co branded with a Religare Broking Limited logo, even though they are not operated or maintained by Religare Broking Limited. Although we choose our business partners carefully, Religare Broking Limited is not responsible for the privacy practices of web sites operated by third parties that are linked to our site. Once you have left our website, you should check the applicable privacy policy of thethird party website to determine how they will handle any information they collect from you.

Cyber Security

RBL never asks for your password under any circumstances. Do not tell your password to others under any circumstances (including mobile phone support operators or mobile phone sales representatives, etc.)
Research any application before downloading it. Just because the name of an app resembles the name of the DYNAMI, don’t assume it is the official RBL trading app. If you have any doubts about any websites or mobile banking applications contact RBL team. Always download App from Google Play Store or Apple App Store.
Never share your OTP and personal information with anyone.
Please use strong passwords that are not easily guessable. Try changing your password regularly.
Avoid using public computers to access RBL websites or apps.

Access to User Data

Religare Broking Limited ensures the privacy of all your data that may be used to identify you such as your personal details as well as all financial and other sensitive data that could be used to link you with your financial information. Religare Broking Limited ensures that there is no interaction by individuals, employees, business partners or suppliers, with your data.

The system may look at the data to obtain information that may be used for better delivery of services and products to you, or for aggregation for better understanding of the Religare Broking Limited community. Such information will be observed by the information system and never by individuals, and will be consistent with the rest of this Privacy Policy and the Terms and Conditions. Such data may be shared with advertisers or business partners or third party vendors but only as an aggregation and not as a means of identifying you personally or linking you with your financial data.

Former Customers: If you are a former customer, we treat your information in the same manner that we treat information about our current customers.

Disclaimer as to Loss

Although, we take appropriate steps to maintain the security of Personal Information we collect from you. But you must understand that the open nature of the Internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. Religare Broking Limited assumes no responsibility of whatsoever nature as to make good the losses and damages you may incur, due to privacy and/or security breach of your Personal Information.

Changes to this Privacy Policy

Religare Broking Limited will amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this site.

Contact Information

Religare Broking Limited welcomes your comments regarding this privacy statement. If you believe that Religare Broking Limited has not adhered to this privacy statement, please contact Religare Broking Limited by email at wecare@religareonline.com, and we will use commercially reasonable efforts to promptly determine and remedy the problem, if any.

Rules and Regulations: Religare Broking Limited

Protection of Security Code(s)

The Client shall immediately notify the Member in writing, delivered via-e-mail and Registered AD, if the Client becomes aware of any loss, theft or unauthorized use of the
Client’s Security code (s) and account number or any failure by the Client to receive the confirmation of an execution including the contract note for the same; or any receipt by the Client of confirmation of an order and/or execution which the Client did not place; or any inaccurate information in the Client’s account balances, securities position, or transaction history. In the case where the Client notifies such loss, theft or unauthorized use of the Client’s Security code (s) password and account number to the Member,
it shall suspend the use of the account of the Client, however the Client shall be responsible and liable for all transaction that are carried out by using the Client password. When any of the above circumstances occur, neither the Member nor any of its officers, directors, employees, agents or subsidiaries will have any responsibility or liability to the Client or to any other person whose claim may arise through the Client with respect to any circumstance described above.

Password Protection

We give you a unique user name and two passwords for transaction purposes, which authenticates your identity from our highly secured database. The system also has a feature, which
automatically expires your password in 15 days. This would mean we force you to change your password every fortnight for ensuring high security for all your transactions. You can also change your password online at any time. In addition, you can use the Log Off button located throughout the site to securely exit your account without closing your browser.

Internet Scanners and Intrusion Detection System

The system maintains a database of attack signatures which is continuously updated and against which it will scan all incoming traffic to detect any malicious activity or hacking attempts into the site. In the event of a possible attack, it will terminate that session, log the attack details and also alert the administrator.

Identity Protection

Please do not reply/respond to any communication, including email, SMS or phone call informing you that your accounts will be closed unless you provide your personal information by responding to such communication or other email address/website/mobile number/phone number, or any communication requiring furnishing of any information personal or otherwise, and representing to be from RSL.

Avoid sending or furnishing personal and financial information on email. Also prior to providing any information (financial or personal) on a website, verify the bonafides of the website, its address and of the owners/operators of such websites. Make sure that the URL (Uniform Resource Locator) that appears in the “address” or “location” box on your browser window is the one you wish to access.

Surveillance

Religare has a very scientific risk management system in place. The company has a separate surveillance and monitoring department, where highly efficient and experienced personnel are in charge of close monitoring of terminal operations throughout the trading hours. Each and every branch/franchisee is under continuous watch as regards exposures, margins, timely payment of cash and shares, turnover, mark to market profits/losses and so on. In case of orders specifically marked as Intraday, Religare may cut intraday position of client, to ensure that the client’s doesn’t face any auction due by buyer’s freeze, on the event of share price reaching predefined percentage limits.

If you do not agree to any of the terms mentioned in this agreement, you should exit the site.

Technical Glitches

S.No.	Date of Technical Glitch	Disclosure
1	10th Feb 2026	View Report
2	10th Dec 2025	View Report