What is E-mandate? How Does It Work?

E-Mendate, a cutting-edge digital innovation, revolutionises the way organisations and individuals handle crucial authorisations and agreements. This digital concept streamlines and enhances the process of obtaining, granting, and managing mandates, offering unparalleled convenience, security, and efficiency. Let’s learn more about E-mandate and how it can help us streamline the payments.

What is E-Mandate?

E-mandate, or electronic or digital mandate, is a game-changing innovation in the Indian Banking, Financial Services, and Insurance (BFSI) sector. It is a digital authorisation, allowing automatic bank account debits for recurring transactions.

Essentially, an E-mandate streamlines the process of making regular payments such as EMIs, mutual fund SIPs, and insurance premiums.

It’s a powerful tool that simplifies financial commitments and brings efficiency to the transaction process, eliminating the need for manual interventions and paperwork.

Let’s delve into its key components:

  • Authorisation: The core of an E-mandate is the authorisation it provides to the financial institution to carry out recurring transactions on behalf of the account holder.

  • Flexibility: It is highly flexible and can be customised to suit various types of payments, from utility bills to loan repayments.

  • Time-Efficient: One of the significant advantages is the time saved. Since the entire process is automated, there’s no need to remember payment dates or go through the hassle of making manual payments.

  • Security: It follows stringent security protocols, including multiple layers of authentication and encryption, to ensure the safety of transactions.

  • Compliance: In India, these mandates are regulated by the Reserve Bank of India (RBI), ensuring they meet all legal and compliance requirements.

  • Cost-Effective: Automating transactions helps reduce the cost associated with manual processing and administrative work.

How Does an E-mandate Work?

An E-mandate operates in a way that revolutionises traditional payment systems by employing digital technology to automate recurring transactions.

To establish one, the account holder must first authorise a financial institution to make automated debits for specified amounts at predetermined intervals. This is typically done via secure online banking platforms or mobile apps.

Here’s how the process generally unfolds:


The customer initiates the process by selecting the service they want to set up recurring payments. This could be a loan repayment, insurance premium, or a mutual fund SIP.

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The customer is prompted to authenticate the mandate after selecting the service. This is usually done through multi-factor authentication methods like OTPs sent to registered mobile numbers or email addresses.


Once authenticated, the customer agrees to the terms and conditions, specifying the amount, frequency, and duration of the recurring payments.


After the agreement, the bank’s approval is required. The bank reviews the mandate and approves it for activation if it meets all criteria.


The mandate becomes active upon approval, and the specified amounts are automatically debited from the account at set intervals.


Customers usually receive notifications before and after each transaction, keeping them informed and allowing them to track their expenses.

Modification & Cancellation

The customer can modify or cancel at any time through the same digital platforms where they were initiated, subject to certain conditions and notice periods.

Types of E-mandates

E-mandates come in various forms to suit different needs. Here are some of the common types:

Fixed Amount E-mandates

These are mandates where the debit amount is fixed and does not change over time. They are often used for loan repayments and insurance premiums.

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Variable Amount E-mandates

The amount can vary based on the service used in these mandates. They are commonly used for utility payments like electricity and gas bills.

One-Time E-mandates

These are set up for a single transaction and expire once the payment is made. They are often used for online shopping or booking tickets.

Limited Period E-mandates

These mandates are active for a specified period and automatically expire afterwards. They are useful for short-term subscriptions or memberships.

Unlimited Period E-mandates

These are open-ended mandates without a specified expiry date. They continue until the customer chooses to cancel them.

Registration Process for an E-mandate

It is a straightforward and user-friendly process that significantly simplifies the management of recurring payments.

The process generally begins with the customer logging into their bank’s online portal or mobile banking application. From there, you need to navigate to the section dedicated to recurring payments.

Steps to Register an E-mandate:

  1. Login: Sign in to your online banking platform or mobile banking app.

  2. Navigate: Find the section related to recurring payments and click on it.

  3. Select Service: Choose the service for which you want to set up the E-mandate, such as a loan, mutual fund SIP, or insurance premium.

  4. Enter Details: Fill in the required information like the amount, frequency, and duration of the payments.

  5. Authenticate: Verify your identity through multi-factor authentication, commonly involving OTPs sent to your registered mobile number or email.

  6. Review and Confirm: Double-check all the entered details and read the terms and conditions. Confirm if everything is correct.

  7. Bank Approval: The request is then sent to your bank for approval. Once approved, it becomes active, and the specified amounts will be automatically debited from your account at the set intervals.

  8. Notification: You’ll receive a confirmation notification through SMS or email that the service has been successfully set up.

Advantages of E-mandates

Below are some of the key benefits of the service:


The most obvious advantage is the convenience it offers by automating recurring payments, freeing you from the hassle of remembering due dates.

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It saves time by eliminating the need for manual interventions every time a recurring payment is due.


With multiple layers of encryption and authentication, it is secure and minimises the risk of fraudulent transactions.


E-mandates are highly customisable, allowing you to set the amount, frequency, and duration as per your needs.

Financial Planning

With an automated system, it’s easier to plan your finances and budget effectively, as you know exactly when and how much will be debited from your account.

Reduced Error

Automation minimises the chances of missed payments or errors, thus avoiding late fees and maintaining a good credit score.


E-mandates offer complete transparency by providing detailed transaction histories and notifications for each payment.

Eligibility for an E-mandate

The eligibility criteria for setting up an E-mandate is as follows –

  1. Bank Account: The primary eligibility requirement is an active bank account with the respective financial institution.

  2. Age: The account holder must usually be of legal age, 18 years or above.

  3. Online Banking: Access to online banking or mobile banking services is essential.

  4. Identity Verification: Valid identification, such as a PAN card or Aadhaar, may be required for authentication during the setup process.

  5. Good Standing: Some banks may require the account to be in good standing, without any history of fraud or non-payment, for eligibility.

  6. Registered Mobile Number and Email: A registered mobile number and email address are generally needed for multi-factor authentication and receiving notifications.

Wrapping Up

The E-mandate has emerged as an indispensable tool in the Indian BFSI sector, streamlining the management of recurring payments for various services. The importance of the service cannot be overstated, from the ease of registration to the extensive benefits it offers, such as time-saving features, security, and financial planning.

As India continues its journey towards becoming a digital economy, these mandates are set to play an increasingly significant role, revolutionising how we manage our financial commitments. Understanding its workings, types, advantages, and eligibility criteria can empower you to make more informed financial decisions, enabling a more efficient and effective management of your financial assets.

Frequently Asked Questions

The time required can vary depending on the bank and the type of service, but it generally takes a few minutes to a couple of hours. Once initiated, the bank's approval process may take up to 48 hours for activation.

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